XPakk Third Party Data Guidelines

NextPakk Third Party Data Guidelines

The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from NextPakk. These are merely guidelines, and this information may change at any time.

These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing Guidelines for Law Enforcement Authorities.

Where should I send service of legal documents to NextPakk?

NextPakk requires that all legal documents (including complaints and subpoenas) be served on its registered agent for service of process. Consult the Secretary of State’s website for your state to find the name and contact information for NextPakk’s current registered agent. Our acceptance of legal process does not waive any legal objections NextPakk may have and may raise in response to the request.

What legal process does NextPakk require before providing data to private parties?

NextPakk generally requires a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be personally served through our registered agent for service of process.

What form of requests does NextPakk require, and how are requests processed?

We review each subpoena for facial and substantive validity, and will reject requests that do not meet this bar. We require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.

In order to make sure your subpoena is valid, we ask for the following:

  • A sufficiently narrow and defined time period;
  • A specific reference (i.e., you must uniquely identify a merchant, Pakkmen, or customer ideally by more than just a name)
  • Your contact information (i.e., name and email address and/or phone number)

When we determine that we are required by law to disclose data in response to a subpoena, we will search for and disclose data that we are reasonably able to locate and retrieve.

Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.

Does NextPakk provide a certificate of authentication or expert testimony?

We may provide a certification from our records custodian but are generally not able to provide in person or expert witness testimony.